GWN TV Support

How can we help?

Use the guides below for setup, troubleshooting, recording, account limits and billing. If the articles do not solve the problem, live chat and email support are available below.

Getting started

Getting Started with GWN TV

Install OpenTV, add your account, load channels and test your first stream.

Installing and Setting Up an IPTV Player

General Xtream Codes setup instructions for compatible IPTV players and devices.

Troubleshooting

Account and Connection Limits

Understand simultaneous connections, login problems and connection-limit messages.

TV Guide and EPG Problems

Fix missing, outdated, incorrect or time-shifted electronic program guide information.

Recording with GWN TV

Recording basics, network storage, connection usage and common recording problems.

Account and billing

Billing, Renewals, and Payments

Interac e-Transfer, renewals, payment confirmation and plan changes.

When contacting support

A little information up front can help us solve the problem faster.

Tell us which device you are using.
Tell us which IPTV player you are using.
Describe what you expected to happen and what actually happened.
Include the exact error message if one appears.
Send a screenshot or photo when it helps show the problem.

Still need help?

Chat with GWN TV Support or email support@gwntv.ca.

Email Support